GDPR Privacy Statement

Tranquility Villas will receive, treat and process your Personal Data in accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), General Data Protection Regulation Implementation Act (Official Gazette no. 42/18) and all other applicable positive legal regulations and ordinances of Republic of Croatia and the European Union, with with the application of appropriate technical and security measures in order to protect Personal Data from unauthorized access, misuse, detection, loss or destruction.

1. GENERAL INFORMATION

This Privacy Statement describes which Personal Data we collect, how we handle it and for which purposes it is used, as well as your rights associated with your Personal Data.

Legal entity processing your Personal Data is:

VITA LONGA d.o.o. za ugostiteljstvo / VITA LONGA Ltd. for Hospitality
Headquarters: Vinogradska 72, 21000 Split, Republic of Croatia
OIB: 30744314881

Point of Contact through which you can obtain all information regarding processing and use of your Personal Data are:

Phone: +385 99 670 4313
e-Mail: info@tranquilityvillas.com
Address:

VITA LONGA d.o.o.
– GDPR INQUIRY –
Vinogradska 72
21000 Split
Republic of Croatia

2. PERSONAL DATA CATEGORIES BEING PROCESSED

Tranquility Villas collects and processes the following categories of your Personal Data:

First Name(s), Middle Name(s), Last Name(s);
OIB (Personal Identification Number in Republic of Croatia);
Personal Identification Number from Country of Residence;
Date(s) of Birth;
Place(s) of Birth;
Gender(s);
Citizenship(s);
Country/ies of Residence, Place(s) of Residence, ZIP Code(s);
Education(s);
Number of Children;
Disability Status(es) (if applicable);
Name(s) of Father(s), Name(s) of Mother(s), Name(s) of Legal Guardian(s);
Landline Number(s), Phone Number(s);
Identification Document(s), Driver’s License(s);
Vehicle(s’) Registration Information;
Bank Account(s) Information;
Audio and Video Footage obtained Video Surveillance (without technical processing).

3. COOKIE POLICY

Tranquility Villas’ official Website (https://tranquilityvillasbrac.com) and its related online services can use Cookies to improve their services.

The decision to allow Cookies on the Website is solely yours, though you should note that the Website only works optimally if all of the Cookies are enabled.

What are Cookies?

Cookies are small files your internet browser automatically saves on a permanent hard memory storage device when visiting our Website. This allows our Website to recognize your computer next time you visit it, in order to offer you more personalized experience when browsing. Cookies are not intended to spy on users, are not a malicious code or virus and do not follow all of the user’s activities on the Website. Cookies are not related to spam, they can not save your password and are not intended solely for advertising purposes.

Information such as your name or the e-mail address used will not be saved, as the Website cannot access your personal information nor the files on your computer or device.

In order to use the Cookies, in accordance with the General Data Protection Regulation (GDPR) and the General Data Protection Regulation Implementation Act (Official Gazette no. 42/18), as well as all other applicable positive legal regulations and ordinances of Republic of Croatia and the European Union, we require your express consent.

Types of Cookies

Session Cookies and Permanent Cookies

Session Cookies are temporary Cookies that expire once you have left the Website. These Cookies are required for the proper performance of certain applications and/or functions of the Website.

Permanent Cookies are used to improve your experience on our Website. For example, the Website can store the details of the application so you don’t have to input them every time you access the Website). These Cookies remain in a special browser file for an extended period of time, which ultimately depends on your choice of settings on your internet browser. Permanent Cookies allow your Personal Data to be uploaded to the Website every time you visit it.

First-party Cookies and Third-party Cookies

First-party Cookies are released by this Website. They are most often used for the proper functioning of the Website and to remember your personal preferences on it.

Third-party Cookies are Cookies that are placed by some other Website or service such as YouTube or Facebook. We have no access or control over these Cookies. You are directed to consult the relevant Third-party privacy policy for more information. If you are in the European Union, you can learn more about how Third parties use this type of Cookie here.

Necessary Cookies and other Cookies

Necessary Cookies are necessary for our Website’s operation and the use of its features and services. They allow you to navigate through the Website and sign-in to safe areas. By using this Website, you will be automatically granted access to the Necessary Cookies without which the Website cannot work. These are PHPSESSID Cookies and _exp Cookies.

Performance Cookies collect information about how visitors use our Website, e.g., which pages do the visitors most often come across and receive error messages from. These Cookies do not collect any information that identifies the visitor. All information collected by these Cookies are anonymous, as they are only used to improve the functioning of this Website.

Functional Cookies allow the Website to remember the choices and adjustments you made during your visit and provide improved personal features, e.g. your language or currency preferences. They can also be used to allow Third parties to provide social sharing tools and remember your preferred sharing services.

Marketing Cookies are used to track visitors through the Website. They are intended to show advertisements that are more relevant and more interesting to a particular user, and thus more valuable to publishers and Third-party advertisers.

The Cookies used on this Website are:

Google Analytics, a web analytics service provided by Google Inc. (“Google”). We use the intergration mode that anonymizes your IP address. Google Analytics uses Cookies to analyze your use of the Website. The information generated by the Cookie about your use of this Website (including your IP address) is uploaded and stored on a Google server in the United States. Google uses this information to evaluate your use of the website by providing activity reports on this Website. Google may transfer this information to third parties, if required by law, or if third parties process the data on Google’s behalf. Google will not associate your IP address with any other data Google owns. See the Google Privacy Policy here. Google has developed a browser plugin to prevent access to your Google Analytics JavaScript data (ga.js, analytics.js, dc.js). You can download it here.

First-party Cookies: This Website
Third-party Cookies: Google Analytics

YouTube, a video storage and viewing service. We use YouTube’s way to deploy video for greater privacy, in which YouTube will not store visitor information unless it starts playing the video. See YouTube’s Privacy Policy here.

Third-party Cookies: YouTube
Permanent Cookies

How to accept or reject Cookies?

You can always block the use of some or all of the Cookies we use on our Website, but this may affect its functionality and your overall experience. The Cookie settings box is located at the bottom of the Website. But you can revoke consent anytime by clicking here.

After selecting the Cookie settings, you can reset them at any time. You can also accept or reject some or all of the Cookies by customizing your internet browser’s settings. Some browsers allow you to surf in an “anonymous” mode, limiting the amount of data set on your computer or device, and automatically delete persistent Cookies placed on your computer or device when you finish using the Website.

There are many Third-party applications you can add to your internet browser to block or otherwise manage Cookies. You can also delete Cookies that were previously placed in your internet browser by selecting the option to clear the browsing history, and then turn on the option to delete the Cookies. You can see more information about Cookies and setting browser settings here.

4. LEGAL BASIS AND PURPOSE OF COLLECTION AND PROCESSING OF YOUR PERSONAL DATA

All categories of your Personal Data are handled by Tranquility Villas for the following purposes and are based on:

Contract/Reservation Execution: We process your Personal Data for the purpose of execution of Contract/Reservation and fulfillment of our contractual obligations.

Consent of Contact: We may occassionally contact you with special offers, news or other information you have indicated to have interest in.
Legal Obligations: We process your Personal Data in accordance with our legal obligations such as, but not limited to, registration of your temporary stay at Tranquility Villas and payment of Tourist Tax.
Legitimate Interest: The collected Personal Data is stored only for the period during which we need it for fulfillment of our other purposes or until you revoke your consent for us to keep it.

5. PERSONAL DATA STORAGE PERIOD

Your Personal Data will, for the most part, be deleted upon termination and/or expiration of the need for it, but no later than the expiration of any statutory obligations related to its retention.

6. CONSENT MANAGEMENT

You can revoke your Consent to Contact at any time, should you so wish. In addition, you can also object to our processing of your Personal Data at any time.

Please use this form and/or contact us to the address below

Point of Contact for you to change your Consent, i.e. revoke it fully or partially or re-consent:

Phone: +385 99 670 4313
e-Mail: info@tranquilityvillas.com
Address:

VITA LONGA d.o.o.
– CONSENT –
Vinogradska 72
21000 Split
Republic of Croatia

If you want to give your Consent again, you can do this in the same way as described above.

7. YOUR RIGHTS

You have the following rights:

Right to Information on Processing of Personal Data,

Right to Correction: If we process your Personal Data and it is incomplete or inaccurate, you may ask us to correct or supplement it at any time.

Right to Erasure: You may ask us to delete your Personal Data if we have processed it unlawfully or said processing presents disproportionate interference with your protected interests. Please note that there are reasons to suspend the current erasure such as legally prescribed archiving obligations.

Right to Restriction of Distribution: You may request a restriction on the distribution of your Personal Data in the following cases:

If you dispute the accuracy of Personal Data over a period that allows us to verify the accuracy of said Personal Data;

If Personal Data processing was unlawful but you do not wish to delete and instead ask for restriction of its use;

If Personal Data is no longer needed for the foreseen purposes, but is still needed to fulfill legal obligations;

If you have lodged a complaint about the distribution of your Personal Data.

Right to Data Transfer: You may ask us to provide the Personal Data you have entrusted us, which will be provided in a structured form, in a standard machine-readable format. This can be done if we process this data on the basis of consent you have given us and which Consent you have revoked; in order to fulfill the Contract/Reservation and if processing is carried out using automated processes.

Right to Objection: If we are distributing your Personal Data for the purposes of public interest or requests of public administration or when processing Personal Data in accordance with our legitimate interests, you may lodge a complaint against such Personal Data processing if there is predominant interest in its protection.

Right to Appeal: If you think that processing your data has violated Croatian or European Personal Data protection regulations, please contact us first in order to clarify any such concerns. You are entitled to file a complaint with the Croatian Data Protection Agency, or, in the event of a change of the applicable regulations, to another competent body with jurisdiction and to the competent supervisory body within the European Union.
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You can invoke these rights by reaching out to us through Point of Contact from Part 1 GENERAL INFORMATION of this Privacy Statement. In case of doubt, we have the right to ask you for additional information in order to verify and authenticate your identity, as this matter serves to protect your rights and privacy.

If you invoke any of the aforementioned rights too frequently and/or with intent of abuse or misuse, we reserve the right to charge you a processing fee or decline to process your request.

8. PERSONAL DATA TRANSFER TO THIRD PARTIES

We are responsible for safekeeping of your Personal Data and we will not transmit or make it available to third parties otherhow, except in the following cases:

If you provide express written consent to the disclose certain confidential data for a particular purpose or to a particular person,
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If the Personal Data is required by the Ministry of Internal Affairs or the competent State Attorney’s Office for the purpose of carrying out affairs within their jurisdiction,
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If the data is required by the court, attorneys or Notary Public for the proceedings they conduct and the disclosure of such Personal Data is required in writing,

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If this Personal Data is required by the Tax Administration or other competent public administration entity, in accordance the legal obligations that Tranquility Villas have towards them,
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If this Personal Data is required by the Ministry of Finance for the purpose of carrying out affairs within its jurisdiction.

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We have taken all appropriate security, technical and organizational measures to protect your Personal Data from loss, unauthorized alteration, or access. If you have any inquiries, doubts or concerns, please contact us and we will provide response as soon as possible, all in order to help you invoke your rights.

Any changes to this Privacy Statement will be disclosed on our Website and you will be adequately informed about these changes.